Privacy Policy

1. Introduction

Welcome to Raipur SPA. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we handle your information when you visit our website, use our spa services, or interact with us through phone, WhatsApp, or email.

By using our website or booking a service, you consent to the data practices described in this policy. If you have any questions, please contact us.

2. Information We Collect

We collect the following categories of personal information:

• Identity Data: Your name, gender, and date of birth (when provided during booking or membership registration).
• Contact Data: Phone number, email address, and WhatsApp number used for booking confirmations, reminders, and customer service.
• Booking Data: Details of services requested, preferred therapist, date and time of appointments, and session notes.
• Health Disclosure: Any allergies, medical conditions, or preferences you share before a treatment (e.g., pressure preference, pregnancy status).
• Technical Data: IP address, browser type, and device information collected automatically through cookies when you browse our website.

3. How We Use Your Data

We use your personal information only for the following purposes:

• To register you as a customer and manage your account.
• To process and confirm your appointment bookings.
• To send appointment reminders, session updates, and post-visit follow-ups via SMS or WhatsApp.
• To manage membership plans and track visit history for plan benefits.
• To share promotional offers and new service announcements (only with your consent; you can opt out anytime).
• To improve our services based on aggregate, anonymised usage analytics.

4. Data Sharing

We do not sell your personal data to third parties. We may share limited information with:

• Payment processors: For secure transaction processing (we do not store full card details).
• Communication platforms: WhatsApp and SMS gateways for booking notifications.
• Legal requirements: If required by law, court order, or government authority.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your data is limited to staff and systems that have a legitimate business need. Our website uses SSL encryption for all data transmission.

6. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect some website features.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention requirements).
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us using the details below.

8. Contact Us